Returns & Exchanges
At Mackenzie Limited, we stand behind the quality of our gourmet selections and want you to be completely satisfied with your order. If your delivery does not meet our high standards for freshness and quality, please contact us within 15 days of receipt for a prompt resolution.
Contact Customer Service
Reach out to our dedicated support team via phone or email to report any issues with your order, including damaged items or delivery discrepancies.
Provide Order Details
To expedite your request, please provide your order number and, if applicable, photos of the product and packaging to help our quality control team.
Evaluation and Approval
Our specialists will review your claim to ensure it meets our freshness guarantee; as food items are perishable, please do not return them unless specifically instructed.
Resolution Process
Once approved, we will issue a full replacement of the original item or provide a refund to your original payment method, depending on your preference and product availability.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing