Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How are your gourmet food items shipped?
To ensure peak freshness, our products are shipped in insulated coolers with dry ice or gel packs. We use expedited shipping methods to guarantee your order arrives in perfect condition.
Can I schedule a specific delivery date?
Yes, during the checkout process, you can select a preferred delivery date from our calendar to ensure your gourmet treats arrive exactly when you need them for your special event.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact our customer service within 24 hours for a replacement or refund.
Do you offer options for dietary restrictions?
We provide a variety of options including gluten-free, vegetarian, and low-sodium selections. Please refer to the specific product descriptions for detailed ingredient lists and nutritional information.
How should I store my items once they arrive?
Each shipment includes specific handling instructions. Generally, frozen items should be placed in the freezer immediately, while chilled items should be refrigerated until ready to serve.
Do you include pricing information in gift orders?
No, we do not include invoices with pricing in any of our shipments. Your recipient will receive a packing slip with the items listed and your personalized gift message, but no prices.